The superstars of service

Thank you for helping us find the hidden talent in your city ! 

Talent should be recognized, wherever it may be.
1 star, barely there
2 stars, so-so
3 stars, adequate
4 stars, Good !
5 stars, Excellent !, exceeds expectation

Agaru (Japanese): to help something rise, to lift something, to bring up

Our job: recognize excellence in customer service.
And YOU make the difference. 


Who can I vote for?
Anyone in service positions: bartenders, waiters / waitresses, sommeliers, retail. Anyone with great attitude and aptitude for customer service. 

Who can vote?
ANYONE. If you are a customer, you should be able to express your views. Feedback is hard to get and very important to improve performance. 

Why are we doing this?
Few of us have the time to recognize those that do good work by sending a note or an email.  But it makes a huge difference for the recipient. Recognition of a job well done rarely happens.

What happens after I vote?
We create a record for the staff, so that there is proof of their talent.

With your vote we will help those that are good at their job have an independent measure of their talent, aside from enterprises or governments. We believe  that wasted talent is a shame. 

We are not asking for charities
We are not religiously affiliated 

In essence, we are crowdsourcing performance reviews for hospitality workers, creating a transportable record of skill for the staff. The record belongs to the staff, wherever they may go. 

NOTE:  the top contributors in any given city will  be rewarded
 (so leave your email if you want to be rewarded ! ) . 
The top service performers are also rewarded.

  Good service is universal. Our system works anywhere in the world.
We will recognize talent wherever it may be. 

   Your talent, your record.

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A proudly Canadian company, immigrant owned and operated. 

Agaru   — The reference for hospitality

Agaru — the reference for hospitality workers globally

Copyright 2018, 2019 MARLABS INC, ALL RIGHTS RESERVED

What is Great service? How can we define it?

So what is Great service? 

Here is a quick guide we think is fair:

    1. Prompt (fast is best, time is money)
    2. Helpful (pointless to be fast and nice if you can’t really help, eh?)
    3. Meets the mark of the guest / client (and exceed those needs)
    4. At expected / stated cost or reasonably close (time is money but money is also money)
    5. Mindful of the client expectations (being seamless about touchy issues like cost and timing)
    6. Smooth interaction (all complexity either explained beforehand or eliminated, from A to Z)
    7. Pleasant (you want to see the people that served you again and again, and you would send your friends to them too)
    8. Delights and it’s FUN! (It’s what makes it personal and brings people back)
    9. Anticipates needs of the client or guest, seeming effortless and gracious (they’ll seem like mind readers but may be lots of moving pieces for this)
    10. Honest (all is done in good faith, not to take advantage)

[  What is talent?  ]