Enterprises and Agaru

Someone wise once said that ‘You cannot manage what you don’t measure’

Get in touch with us to see what Agaru can do for your enterprise.

Why?

Hospitality is VERY challenging.

The main challenges:
1. delivered by staff of unknowable skill,
2. to guests with unknowable benchmarks,

making staff performance AND guest satisfaction difficult to measure or prove.

How would you know for sure if someone in your staff has talent or not?

Simple: ask.

We ask everyday customers to share their experience in the quality of the service. It could be anyone and anywhere, but good service is universal.

Think tripadvisor + linkedin for the staff;   an objective tripadvisor + HR management system for enterprises. Customers rewarded. A win-win-win.

AGARU FOR ENTERTAINMENT AND EVENTS (CLICK TO EXPAND)


You have put time, effort, sweat and tears to make the event happen.
But how do you know if the customers really enjoyed the experience?

OUR GOAL
Helping enterprises know their customer experience & team performance

BENEFITS FOR EVENTS AND ENTERTAINMENT ENTERPRISES
+ Create daily/weekly/monthly custom KPIs of guest satisfaction.  
+ Know your talent. Identify and hold to key staff
+ Real time feedback from guests (Premium feature)
+ Harness your staff interactions with customers to get better insights and engagement
+ Better experience = happier guests = loyalty and engagement = higher profits
+ We provide your staff & management with training material, social recognition and feedback

WHO ARE WE?
We are a team of hospitality professionals based in Toronto, with decades of experience. We have seen the challenges of customer experience many times over. We think there has to be a better way

HOW? 
Customers vote for your event using our webapp. With these votes we create a custom record of guest satisfaction. Finally objective metrics that provide better insight.  

 Imagine combining Google reviews + Tripadvisor. Simple. Fast. Powerful. 

WHY? Every interaction of customers and talent is a valuable opportunity to improve. 

OUR METRICS
We can provide feedback on 6 metrics or customize what you think is priority:

Organization
Showmanship
Teamwork

Communication
Sound Quality
Food


OUR DIFFERENCE 

  1. We reward customers and staff for participating in the customer experience. 
  2. Enable objective decisions, with metrics to back them up.
  3. The votes help staff and companies work better with each other. 

Also
+ Better private customer feedback for more actionable changes
+ Hire pre-vouched talent (time saving)
+ Have your customers do marketing for you by sharing their experiences. Win-win-win.

Agaru works ANYWHERE, ANYTIME, for ANYONE.
SIGNUP AND GET THE INSIGHTS YOU NEED! 


BENEFITS FOR ENTERPRISES
+ Create daily/weekly/monthly KPIs of guest satisfaction.  Know your talent.
+ We setup a page for customers to vote for your enterprise (great for SEO and exposure)
+ Harness your staff interactions with customers to get better insights and engagement
+ Better experience = happier guests = returning guests = higher profits
+ We provide your staff & management with training material, social recognition and feedback.

No more surprises, no more waiting for google or yelp reviews ( IF they happen).

Industry poll: The cost of a bad experience?
100% say Impossible to quantify.


Having constant feedback is the best way that we can think to improve the quality of service and prevent bad reviews.

Our solution will give you daily / weekly / monthly reports of your staff performance.

Know who are your key players. Train those lagging behind. Bring up talent, not politics.

WHAT WE OFFER YOU

We can get you better metrics and a more detailed map of the customer experience.

We reward customers and staff for participating.

Enable objective decisions, with metrics to back them up.

The votes help staff and companies work better with each other. 

Also

+ Better private customer feedback instead than out in social networks
+ Hire pre-vouched talent (time saving)
+ Have your customers do marketing for you by sharing their experiences. Win-win-win.

HOW DO WE DO IT?

‘Crowdsourcing’ is another way of saying Listen to the customer in a more digital way.


Our solution is fast, simple, painless.

WHY IS THIS IMPORTANT? BECAUSE WHAT YOU DON’T KNOW WILL HURT YOUR BOTTOM LINE (READ MORE)

A customer that gets a poor greeting is on track to be on edge and less receptive to the efforts of the rest of the team. Not knowing hurts.
On the other hand, a great, positive reception can enhance greatly the perception of the overall experience, managing customer expectations from the onset.

And in both cases, you may never know which way things went or why.

Some customers will place more weight on some things than other, and that is part of the challenge. To some, the decor is of indifference. To some, food is only fuel. But not knowing makes work much harder than it needs to be.

PREVENTION IS ALWAYS BETTER THAN CORRECTION (READ MORE)


We offer enterprises a more detailed view of the customer experience. What were the sticking points? What was less than ideal? There are many elements that make a customer experience, and all of them are parts that can be improved upon, if we know where to look.

Get the data you need, have your staff on point with every customer interaction, and know how are they doing in the crucial ‘Moment Of Truth’ interactions.

OUR SECRET : SOCIAL RECOGNITION

HIDDEN BENEFITS
Let’s face it, the trend is clear: Millennials and the younger generations expect to have more meaning and recognition from work. How can you automate that to keep them engaged and learning? They also expect higher income derived from their skill, how do you balance that?

Customer participation and recognition foster a sense of community with your guests towards your establishment, bringing loyalty and even free marketing from devout regulars.

Down the road you’ll be able to spot the talent and offer further training or perhaps a raise to those that demonstrate the right attitude and aptitude. What better way to find future manager or VP?

Even more, when recruiting or hiring new candidates that have this record as a reference you will know with certainty their ability, instead of ‘training, traying and praying’ !

STAFF BENEFITS

With an entry in our platform we can automate recognition (which brings loyalty). Even better: we can automate this. No more guessing, no more internal politics.

We make tangible a record of those whom are great at their job, and do it with heart. This record will serve as a reference of skill, and be part of the staff to help them improve. 

Think along the lines of a private TripAdvisor + LinkedIn

We’ll vouch for their talent so that they can have a better sense of self-worth, a hallmarks of what makes better living.

 ‘ a 3.5-star rating that is bumped up to four stars can result in a 19 percent increase in peak-hour bookings.’

Constance Gustke NYT, 2015

As the NYT says, there is major opportunity to be gained if one knows where to deploy efforts.

DON’T TELL STAFF TO ‘BE NICE’.
KNOW WHO IS NICE.


BONUS !
We also offer quality content for staff training at NO EXTRA COST if you sign up with us. Have insights that are fresh and relevant to today’s customer preferences and choices.

HOW DOES IT WORK, WHAT IS THE DIFFERENCE?

One of the major differences is that we reward the staff AND customers for their participation.

A motivated staff is a productive staff, and that we can promise.

In short: the fees paid to Agaru are distributed back to staff and participant customers according to their participation.

This creates a powerful cycle of participation –> feedback –> positive reward –> recognition –> engaged participation.

All while giving the customers better service in search of further rewards. It’s a win-win.

HOW IS THIS DIFFERENT FROM A MYSTERY SHOPPER? (LEARN MORE)

A mystery shopper brings you only the voice of ONE person, which can have many many kinds of biases towards gender, religion, or age. Or may not ‘get’ your business at all.

Depending on your establishment, there could be potential THOUSANDS of customer votes a month telling you a more complete picture of what and when things go right.
In our experience a waiter, for example, will interact with over 5,000 customers in one year. That is thousands of more data points, priceless direct customer feedback that you could use to improve operations.

What would you prefer?


CUSTOMIZABLE DATA

We have 6 dimensions that we can get data on:

OUR DATA DIMENSIONS

Timing
Product Knowledge
Tableside manners
Reception
Food
Teamwork

ADDITIONAL AND CUSTOM

Decor
Value
Ease of ordering
Organization
Hygiene
And the sky is the limit !


PRICING AND INFORMATION

Basic
Enjoy the benefits of Agaru
$
0
/mo
  • Basic breakdown of scores
  • Custom feedback page

    FREE training material
  • email support

Entry Level
All of the above features plus:

Custom dashboard

priority email support

Discounts and deals with our partners
Premium
Everything you need
200
/mo
  • Real time feedback from guests

    Custom metrics score

  • API integration with accounting software
  • Custom feedback page

    phone and email support
  • FREE staff training material
  • Back of house module too
  • Discounts and deals with our partners



Our fees start at $8 a day, depending on the size of your Enterprise. This is the equivalent of piece of mind for the same price as a latte and a donut a day.
For $50 a week (two lunches) you can have certainty that your team and your customers are happy.

Isn’t that refreshing?
Let the numbers and your guests tell the tale.

Signup today and one of our friendly staff will get back to you on the double.

Do not hesitate. What you don’t know may be doing more harm to your business than you know!


JUST CURIOUS? NEED MORE INFO?

WHERE ARE WE ACTIVE?
We have votes of enterprises from 11 countries :

Not convinced? That’s OK. Feel free to browse our list of resources that we have put together for hospitality staff.
Perhaps there may be something your staff can find useful. Check out the link below, and thank you for considering our offer.



ENTERPRISES EASY ACCESS QR

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