FREE Resources for hospitality staff

Curated by Adrian Marquez, Sommelier, Anthropologist.

Here I’ll share fun links to resources I’ve found. Keep in mind this will be a living document, updated from time to time. The idea is that there is a lot of information out there that can help you work, better and easier, but finding it is half the art.

TOP YOUR TIPS
This is a living document too, where I have put together what I have learned over 20 years of working in hospitality. Covers everything from setup to how to unwind after work without drugs or alcohol. Check it out, it’s free, and made with much love, its time for me to give back what I have learned.

https://docs.google.com/document/d/1yaxNC6JEpMVtlg8WiVOk4B0CSagOCv8pDpZuJlcl3x0/edit?usp=sharing

WHAT IS GOOD SERVICE?
A handy PDF reminder of what can we consider to be good service:

HANDY SERVICE MEMES
Here is an easy way to remember best practices at work. Made my life much easier.

STORIES OF FAMOUS GREAT SERVICE
Like podcasts? me too! Hear this one out from CBC radio Canada. Has GREAT stories of amazing customer service and why is it so important. You wont hesitate to go above and beyond after hearing these stories. (Hint: customers do notice!)
Under the Influence: Tales of Customer Service (click for podcast)

LOVE SPANISH WINE? NEED GOOD MAPS? FREE MAPS HERE
From the Wine Guild, super high quality, and hey, the price is right!
https://www.winescholarguild.org/wine-maps/spanish-wine-maps.html?utm_source=newsletter_2610&utm_medium=email&utm_campaign=template