Yusuf Bin Samsudin Mad, Hospitality professional

SEATTLE, USA

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ABOUT ME

I am seeking a challenging and rewarding career opportunity in
a professional organization where my academic background,
interpersonal skills can be applied and further developed, also I’m
looking forward to work in a reputed company that offer the chances
for advancement

CONTACT ME

Contact
+6287771895796 (Mobile)
yusuf_ucy@yahoo.com
www.linkedin.com/in/yusufbin-samsudin-mad-50388b103

MY RESUME

MY RESUME IN DETAIL (CLICK HERE FOR MORE)

Experience

Holland America Line
5 years 3 months
Provision Master
January 2019 – August 2020 (1 year 8 months)
United States

Asst prov.master
June 2015 – January 2019 (3 years 8 months)
United States

Holland America Line
Storekeeper Hotel
August 2010 – April 2015 (4 years 9 months)
United States

Holland America Line
Store room Attd
December 2008 – November 2009 (1 year)
United States

Saudi Electricity Company
Waiter
July 2004 – September 2006 (2 years 3 months)
Abha, ‘Asir, Saudi Arabia
Employed with Saudi Electricity Co. under Almedyaf Restaurant

Almedyaf Restaurant
Waiter
July 2004 – July 2006 (2 years 1 month)
Abha, ‘Asir, Saudi Arabia
Waiter

KING’s HOTELs
waiter
April 2002 – September 2002 (6 months)
Palembang, South Sumatra, Indonesia


Education
AKADEMI PARIWISATA NHI BANDUNG
Diploma, Food and Beverage Department · (2001 – 2002)

WHAT IS GOOD SERVICE? HERE ARE OUR GUIDES AT AGARU

So what is Great service? 

Here is a quick guide we think is fair:

  1. Prompt (fast is best, time is money)
  2. Helpful (pointless to be fast and nice if you can’t really help, eh?)
  3. Meets the mark of the guest / client (and exceed those needs)
  4. At agreed cost or reasonably close (time is money but money is also money)
  5. Mindful of the client expectations (being seamless; issues like cost and timing)
  6. Smooth interaction (all complexity either explained beforehand or eliminated)
  7. Pleasant (you want to see the people that served you again and again, and you would send your friends to them too)
  8. Delights and it’s FUN! (It’s what makes it personal and brings people back)
  9. Anticipates needs of the client or guest, seeming effortless and gracious (they’ll seem like mind readers but lots of moving pieces for this)
     
  10. Honest (all is done in good faith, not to take advantage)

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THANK YOU !

YOUR VOTE OF TRUST HELPS ME REACH THE STARS

CREATED AND SERVED BY AGARU, HELPING TALENT RISE