Came across a pretty fun and lively interview with Marc Gordon @marcgordondotca via Doug Radkey @BarHacks Marc is a wizard marketer that understands the current challenges of hospitality quite well.
Here is a good example, 5 simple steps for better customer service.
https://marcgordon.ca/2014/02/05/five-easy-ways-improve-customer-service-2/
Check out the interview and learn some of the interesting and timeless advice, like capture your own audience since you never know when delivery companies will do a funny not funny like @foodora_ca
As always, not affiliated, not endorsed, not paid content, YMMV, I’m not a doctor, etc etc. Thank you to Marc and BarHacks for the quality content ! Link in our bio or go directly to them, whatever works for ya (tell them we sent ya!)
A big THANK YOU to Marc. He caught on with light speed the issues and pains I was facing. I’ve never seen anything like it. I wanna kiss his brain, as one of my coworkers used to say. I would work and listen to him anytime. Thank you for listening and the crucial insight, blind spots are very very hard to see. Hope to work with you again soon.
–Adrian Marquez
Sommelier, Anthropologist.
#hospitalitylife #hospitality #hotel #restaurant #bar #respect #hospitalityservice #hotellife #attitude #gratitude #hospitalitymanagement #recognition #thankfulness #qualityservice #makeitnice #hospitalitytraining #guestsatisfaction #aptitude #stafftraining #hospitalityindustry #truehospitality #serviceexcellence #hospitalityconsulting #tourism #restaurant #hotel #sommelier