NESTOR PEGUY MEKOSSA

BARTENDER. November 2020 – January 2021
Distillery, Souk Al Manzil
 Keeping a well-stocked bar with an adequate supply of liquor, beer, wine, mixers, ice
napkins, straws, glassware and other accessories
 Slicing, pitting, and preparing fruit garnishes for drinks
 Collecting money for drinks served and providing change as needed
 Making homemade syrups
 Disinfect the counter before starting the service, after the client has left and at the end of the service

BARTENDER. June 2017 – October 2019
961 LB, Dubai, DXB
 Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to
ensure high volume of daily and weekly sales.
 Serve drinks and mix ingredients to prepare cocktails
 Demonstrated ability to keep the bar organized, stocked and clean
?Bur Dubai
 Monitored cash registers and collected payments for drinks and food
 Greeted and seated customers in a friendly manner
 Helping guests to choose which drink suit them depending sometimes on Season, fruits or types
 Exhibited pride by maintaining personal hygiene as well as providing a hygienic working environment
 Opened and closed Bar independently, restocked depleted items daily, helped prepare for events

BARTENDER. 2016-2017
SOMATEL HOTEL, Douala, CMR
 Rotated inventory and kept track of stock, making recommendations for ordering.
 Aided head bartender in administrative tasks and report creation.
 Developed relationship with regular customers while encouraging others to become return
customers through excellent customer service
 Kept track of tabs accurately and handled money responsibly.

BARTENDER 2014 – 2015
BANQUETTES GRILL & BAR, Douala, CMR
 Prepare alcohol or non-alcohol beverages for bar and restaurant patrons.
 checking the labels and the date expiration on the Dairy products
 Interact with customers, take orders and serve snacks and drinks
 Access customers’ needs and preferences and Make Recommendations
 Mix ingredients to prepare cocktails and shots
 Check customers identification and confirm it meets legal drinking age
 Restock and replenish bar inventory and supplies

CUSTOMER SERVICE. 2013 – 2014
BOJ, Douala, CMR
 Responsible for answering customer queries, problem solving and providing detailed info Assisted in
the training of new customer service representatives and associates.
 Organized the workflow to meet customer timeframes
 Performed market research surveys on customer needs and requirements as well as information on
new products.
 Customer Care Assistant
 Receiving customer’s calls for enquiries, complaints, opinions etc. and solve them or direct them
to relevant departments for solutions
 Working cooperatively with key team members, clients and vendors

REFERENCE
CHADI KHACHBE (961 LB). khachbe.chadi@gmail.com
ATHANASIOS BROUSTAS (Banquettes Grill & Bar) abroustas@gmail.com
TRINATH (Distillery) +971 55 464 5187

KEY SKILLS & ACTIVITIES
 A polite conversationalist and listener
 Mixology consistency
 Inventory control
 Free pouring
 Wine and food pairing
 Physical endurance stamina, strength
 Adaptability and Cleanliness

EDUCATION
 2012 – Degree Of Professional Qualification in Hospitality
 2011 – Certificate of Training in the Hotel Industry
 2011 – Graduate Bachelor

PERSONAL INFORMATION
Nationality – Cameroonian Languages – French, Spanish
Passport – 0502852. Visa Type – Visit Visa

So what is Great service? 

Here is a quick guide we think is fair:

1. Prompt (fast is best, time is money)
2. Helpful (pointless to be fast and nice if you can’t really help, eh?)
3. Meets the mark of the guest / client (and exceed those needs)
4. At agreed cost or reasonably close (time is money but money is also money)
5. Mindful of the client expectations (being seamless; issues like cost and timing)
6. Smooth interaction (all complexity either explained beforehand or eliminated)
7. Pleasant (you want to see the people that served you again and again, and you would send your friends to them too)
8. Delights and it’s FUN! (It’s what makes it personal and brings people back)
9. Anticipates needs of the client or guest, seeming effortless and gracious (they’ll seem like mind readers but lots of moving pieces for this)
    
10. Honest (all is done in good faith, not to take advantage)