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Agaru, helping talent rise
So what is Great service?
Here is a quick guide we think is fair:
- Prompt (fast is best, time is money)
- Helpful (pointless to be fast and nice if you can’t really help, eh?)
- Meets the mark of the guest / client (and exceed those needs)
- At agreed cost or reasonably close (time is money but money is also money)
- Mindful of the client expectations (being seamless; issues like cost and timing)
- Smooth interaction (all complexity either explained beforehand or eliminated)
- Pleasant (you want to see the people that served you again, and you would send your friends to them too)
- Delights and it’s FUN! (It’s what makes it personal and brings people back)
- Anticipates needs of the client or guest, seeming effortless and gracious (they’ll seem like mind readers but lots of moving pieces for this)
- Honest (all is done in good faith, not to take advantage)